After studying the textbooks, it is important to test your newly acquired knowledge and see how well you have absorbed the material. practice exams…
– Reinforce what you learned – fill in the blanks of what you missed
– Get used to answering questions to build trust and familiarity.
Here are 10 multiple choice exam questions for you to practice:
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Question 1#: You are a desktop support technician for ABC.com. All client computers are running Windows XP Professional. The network consists of an Active Directory domain.
A user reports that their research application is not available. You discover that the user has just changed jobs and that all of their previous applications are available and working properly.
He also discovers that the software for the research department is manually maintained. All other departments use Group Policy to deploy and control the software. You must ensure that the research application works properly on the user’s computer. What should you do?
A. Run the secedit command on the user’s computer
B. Run the gpupdate command on the user’s computer
C. Install the research application on the user’s computer
D. Set up a software restriction policy on the user’s computer
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Question 2#: You are a desktop support technician for ABC.com. All client computers run Windows XP Professional and Microsoft Office XP.
A user reports that he cannot install a new Microsoft Word template on his computer using Add or Remove Programs in Control Panel. He claims that he was first prompted for a CD and that he put the CD in the CD-ROM drive.
However, you receive an error message that the Windows Installer package could not find the template. He finds out that the user has just installed a new hard drive on his computer. You must ensure that the user can install the new template. What should you do?
A. Change the drive letter of the requested path to C:.
B. Change the file extension of the requested path to .msi
C. Change the filename of the requested path to Normal.dot
D. Change the drive letter of the requested path to point to the CD-ROM
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Question 3#: You are the Desktop Application Support Specialist for ABC.com .com. ABC.com .com uses a variety of Windows computers. Windows XP Professional is one of the major operating systems deployed.
Their primary duty is to assist in the setup and maintenance of desktop applications. You want to edit the content of your IE Standard Buttons toolbar. What you should do (choose all that apply)
A. choose View, Toolbars, Customize
B. Right-click on the toolbar and choose Customize from the context menu
C. write a short script to run with iexplore
D. you can’t do this
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Question 4#: You are the Desktop Application Support Specialist for ABC.com .com. ABC.com .com uses a variety of Windows computers.
Windows XP Professional is one of the major operating systems deployed. Their primary duty is to assist in the setup and maintenance of desktop applications.
A frozen app prevents it from shutting down in the usual way. What should you do if you want to perform an emergency shutdown?
A. Press Ctrl+Alt+Del to display Task Manager, then open the Shut down menu and hold down Ctrl while clicking the Shut down command.
B. press Ctrl+Alt+Del to display Task Manager, then open the Shut down menu and hold down the Alt key while clicking the Shut down command.
C. press Ctrl+Alt+Del to display the Task Manager, then open the Shut down menu and hold down the F3 key while clicking the Shut down command.
D. Press Ctrl+Alt+Del to display Task Manager, then open the Shut down menu and hold down the F4 key while clicking the Shut down command.
E. None of the above.
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Question 5#: You are the Desktop Application Support Specialist for ABC.com .com. ABC.com .com uses a variety of Windows computers. Windows XP Professional is one of the major operating systems deployed.
Their primary duty is to assist in the setup and maintenance of desktop applications. You want to configure your system for hibernation.
To configure your system for safe hibernation, in the Power Options Properties dialog box, which tab should you choose?
A.Advanced
B.Security
C. Power schemes
D. ACPI
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Question 6#: You are a desktop support technician for ABC.com. All client computers are running Windows XP Professional and Microsoft Office 2003. A user reports that his Microsoft Excel spreadsheet is not working correctly.
You find that you get a message that your security settings prevent you from running macros when you open the Excel file. You need to make sure that the user can open the Excel file and run the macros.
What should it tell the user to do?
A. Add the user to the Power Users group of the computer.
B. Add the user to the Computer Administrators group.
C. In Excel, under the Macro option on the Tools menu, select Macros.
D. In Excel, change the Macro security setting to Medium and enable macros if prompted.
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Question 7#: You are a desktop support technician for ABC.com. A customer running Windows XP Home Edition reports that he cannot find several of the buttons that normally appear on the Standard Buttons toolbar in Microsoft Internet Explorer.
You must ensure that the client can return the standard buttons to the Standard Buttons toolbar.
What should you instruct the customer to do?
A. Click the Restore Defaults button on the Advanced tab in Internet Options in Control Panel.
B. Click the Reset Web Settings button on the Programs tab in Internet Options in Control Panel.
C. On the View menu in Internet Explorer, point to Toolbars and clear Lock Toolbars.
D. On the View menu in Internet Explorer, point to Toolbars, point to Personalize, and click the Reset button.
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Question 8# – You are the Desktop Application Support Specialist for ABC.com .com. ABC.com .com uses a variety of Windows computers. Windows XP Professional is one of the major operating systems deployed.
Their primary duty is to assist in the setup and maintenance of desktop applications. You want to make sure that Internet Explorer always opens a web shortcut in a new window, rather than replacing the material you’re currently viewing. What should you do?
A. Choose Tools, Internet Options, and then click the Advanced tab. In the Browsing section of the Settings list, clear the Reuse Windows for launching shortcuts option.
B. choose Tools, Internet Options, and then click the Advanced tab. In the Browsing section of the Settings list, check the option Reuse Windows for launching shortcuts.
C. You can’t do this
D. Encrypt My Favorites folder
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Question 9# – You are the Desktop Application Support Specialist for ABC.com .com. ABC.com .com uses a variety of Windows computers.
Windows XP Professional is one of the major operating systems deployed. Their primary duty is to assist in the setup and maintenance of desktop applications. Your users need to use OE to send plain text emails.
What should you do to ensure that only plain text emails are sent to their intended recipients?
A. You must make changes to the recipient records in the address book
B. You must make changes to the OE shipping options
C. You must make changes to the OE server options
D. You must make changes to the OE signing options
E. You don’t need to do anything.
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Question 10#: You are the ABC.com.com Desktop Application Support Specialist. ABC.com.com uses a variety of Windows computers.
Windows XP Professional is one of the major operating systems deployed. Their primary duty is to assist in the setup and maintenance of desktop applications. On your desktop there are several applications running. What will happen if you press the power button on the computer?
A. Windows XP Professional will notify applications that it will be closed
B. All information will be lost instantly
C. Windows XP Professional has the power button function completely disabled
D. Applications will have corrupted DLL files
E. None of the above
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ANSWERS
Question 1# – Correct answers: C
Question 2# – Correct answers: D
Question 3# – Correct answers: A,B
Question 4# – Correct answers: A
Question 5# – Correct answers: A
Question 6# – Correct answers: D
Question 7# – Correct answers: D
Question 8# – Correct answers: A
Question 9# – Correct answers: A
Question 10# – Correct answers: A
