What to do when your medical receptionist is overwhelmed

The role of a medical receptionist is important; one that requires a clear mind, split-second decision making, and most important of all, the ability to handle multiple tasks simultaneously. To reiterate the importance of your office medical receptionist, often the front desk clerk will set the overall “mood” of a medical practice’s office; If he or she is on top of things and has a pleasant demeanor, you will probably notice that the general atmosphere of your practice is warm, friendly, and efficient. On the other hand, having a grumpy, tired, or “clueless” medical receptionist is an invitation to a stressful work environment.

If you have an overloaded medical practice where the number of requests from patients regularly overwhelms your office staff, the demands placed on the front desk medical receptionist are intensive and can often be almost unrealistic. No matter how well organized and professional your medical receptionist is, no human being can literally perform more than one task at a time.

The job of a medical receptionist is much like that of a liaison cook in a busy restaurant; They may have 8 different orders to cook on the grill, in the fryer, and on the burner, but no cook can scramble eggs, take catfish out of the fryer, sauté mushrooms, and make a BLT at the same time, just like their medical receptionist from Front desk cannot serve 3 waiting customers, the new incoming phone call, customers queuing and checking patients who have just finished their visit effectively. Simply put, no matter how efficient your receptionist is, they cannot perform more tasks than their human body allows.

Now this only takes into consideration the workload on a “good day” when you are sufficiently staffed, but overwhelmed by the demands of your patients. You already know the extremely stressful situations that can arise due to understaffing in the office.

Due to the undeniable fact that people can only physically handle one task at a time, no matter how efficient a person is at multitasking, technology has given medical practices everywhere a new idea that has become more reliable and affordable that was even 2 years ago.

Automated medical receptionists

Automated medical receptionists can be a godsend in an exorbitantly busy or understaffed medical practice. These “digital age” medical receptionists can greet their incoming patients with a friendly voice and help alleviate some of the mundane but time-consuming tasks your receptionist performs on a daily basis; from managing appointment scheduling for existing patients to sending appointment reminder notifications for existing appointments.

These “digital secretaries”, so to speak, can help reduce the workload and demand placed on your medical receptionist, allowing them to be more efficient in meeting your needs and the needs of your patients on location. from your office.

Affordable and profitable

Not only can acquiring the services of a virtual office assistant be beneficial in reducing the demands on today’s office staff, but these services can be affordable. Thinking only in terms of the time and monetary investment to hire and train a new receptionist, the annual investment for your own 24/7 medical secretary may very well be less than what it would cost you. in a month acquire a new staff for your medical office.

No matter how talented your medical receptionist is, he or she is subject to the limitations of every other human being on the face of the planet; that is, they can only perform one task at a time. Checking out the options available to get your own virtual office receptionist can be the key to increasing profits tomorrow and a less stressful work environment today.


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